Delivery & returns
All of our sellers comply with our terms and conditions and delivery and returns policy for your peace of mind.
Each product on Sprout + Shed is sent to you directly by the private seller or retail seller that owns, makes, designs or selects them. Therefore, delivery and dispatch details will vary from product to product particularly if products require customisation. We aim for sellers to dispatch products within 5 working days of receiving your order unless stated otherwise on the product page. Some bespoke products can take up to 4 weeks so if unsure, please check with the seller before purchase using the ‘Ask the seller’ button on the product page.
All deliveries to UK mainland addresses are free of charge.
As part of listing an item and on their seller profiles, both private sellers and retail sellers should state what they offer in terms of refunds and exchanges. If you cannot see this information, please ask the seller directly.
Buying from retail sellers only:
Unless otherwise specified and for most items, all retail sellers will allow you 14 days to contact them if you want to cancel the order or exchange the product. This cancellation period expires 14 days after you place your order. This applies to cancellable goods only.
Goods not eligible for returns:
There are a number of products that are neither refundable or cancellable. These include:
· Products which are personalised or made to your specific requirements or can’t be resold because of the products bespoke nature.
· Perishable products such as food or flowers.
· Cosmetic products, hair accessories, underwear, swimwear, bibs and teething accessories for hygiene reasons.
· Personal items which have a hygiene seal that has been broken.
If you are unsure whether a product falls under these categories, then please contact the seller before making a purchase using the ‘Ask the seller’ button on the home page.
Making a return to retail sellers:
To cancel or exchange your order, please contact the seller you ordered the product from and let them know that you wish to make a return. Follow their instructions. If you email us about an order, we’ll first ask you to attempt to contact the seller.
Please package it back up in its original packaging and send it back directly to the seller within 14 days of placing your order. We recommend that you use a signed for delivery service with proof of postage. You as a seller are responsible for postage costs unless the product is faulty. Please do not throw away faulty items before contacting the seller as this may affect your refund rights. The seller details can be found on the confirmation email that you receive.
Please ensure that the item is unused, in the same condition that you received it and is in its original packaging. You as a buyer are liable for any diminished value of the product by way of handling, in any other way other than that which is necessary for establishing the nature of the product. This includes any handling of the product whilst it is being shipped.
Once your return is received, your refund will be processed and a credit applied back to the PayPal account used to purchase the products no more than 30 days after the date the product is received by the seller.
Item is faulty or not as described
If the item is not received as it was described, both private and retail sellers are required to issue a full refund. If this is disputed, please contact the PayPal resolution centre.